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Frequently Asked Questions - LED

FAQs - LED

 

LED stands for Light Emitting Diode. They offer massive savings in both energy consumption and CO2 production as well as vastly extended the lifespan of your current incandescent bulb.

 

 

 

Most of our LED lights will offer wattage that is one tenth of the halogen it is replacing. For example, a 60 watt halogen bulb can be replaced by a 6 watt LED. However it is worth checking the lumen output of the new LED bulb you are looking to purchase in case you want to upgrade to a slightly brighter bulb.

 

 

SMD stands for Surface Mounted Diode and these are high-intensity chips that can be found in a number of LED bulbs. They emit a highly efficient lighting appearance and are soldiered flat onto a surface board, making the overall bulb more compact and therefore much easier to retrofit. Common types include 5050 SMD LED Module, 3528 SMD LED Module, 3020 SMD LED Module, 5630 SMD LED Module.

 

 

 

Our LED bulbs last between 20,000 and 50,000 hours. Depending on usage that can be anywhere from 15 to 50 years, meaning you shouldn't be changing your LED lighting for a while. 

 

 

 

 

The vast majority of our LED bulbs will retrofit into your existing fitting. If you have any queries or concerns, then please don’t hesitate to contact us to find out more. Alternatively, please feel free to send us a sample of your existing bulb to the following address, and we’ll make sure we find you your perfect LED match. 

 

 

 

 

Lumens are the amount of light produced to the bulb irrespective of the wattage and its efficiency. Lumens are a measure of the amount of light visible to us from a light source. The higher the lumen output, the brighter the bulb.

 

 

 

This is something you will personally need to assess. Traditional properties that are no bigger than 2 stories should not require them, but if you are unsure then you should consult an electrician.  

 

 

 

Yes, we offer a wide range of dimmable LED bulbs and LED compatible switches. What’s more, if you can’t see what you’re looking for on our website, contact us to find out if we can source it for you.

 

 

 

We offer large discounts on a regular basis for our residential customers, and you can now also sign up to receive information on our upcoming promotions by joining our mailing list.

We also have a dedicated trade team who are committed to providing competitive quotes on trade orders. To receive a competitive quote, either fill in the form above or email us on [email protected].

 

 

 

If you can’t find what you’re looking for on our website, then please feel free to call or email us with your requirements and we will do our best to locate the correct LED bulb for you at no extra charge.

 

 

 

Of course! We have a dedicated telephone sales team who work 8.30 to 5.30 Monday to Friday who are waiting to take your order! Additionally, if you have questions about an order you are placing online, please feel free to call us; 0800 689 1402.

 

 

 

If nobody is home to sign for your order then the courier should leave a card advising you that they have attempted to deliver your order. The parcel will then either be returned to the courier’s local offices for collection at a later stage, or they will attempt to redeliver at a time that suits you. You can either contact the courier company directly to arrange a convenient redelivery time, or you can simply collect your items from their local offices. Additionally, you can advise whether you would like your items to be left with a neighbour when placing your order; simply enter the relevant information in the ‘additional delivery information’ form when checking out.

 

 

 

In this situation, we usually hold on for the out of stock items to arrive to us and then we despatch the whole order together. Occasionally a product may be out of stock longer than usual, in which case we will contact you to advise you of an estimated delivery date. At times it may be best to remove those items from the order and we will despatch everything else straight away. Alternatively, you can ask us to wait and despatch everything together if you’d prefer.

 

 

 

LED lights have a number of very important advantages over traditional incandescent/halogen lighting and fluorescent lighting:

ü  Energy savings - LED lighting is much more efficient in converting energy to light, with a far lower heat output, reducing the energy usage.  

ü  Longevity - LED lighting has a much longer lifespan compared with standard halogen bulbs.  A LED bulb has a lifespan of around 50,000 hours, 50 times longer than the 1,000 hours of a halogen.

ü  No warm up time – Unlike low energy light bulbs which take time to warm up, LED lights turn on to at full brightness instantly.

ü  No flicker - Unlike fluorescent tubes and low energy light bulbs, LED bulbs don’t flicker.

ü  No more incandescent bulbs available - As of the 1st of September 2012, normal incandescent lamps can no longer be sold in the EU. What’s more, most Halogen bulbs are ‘C’ energy rated, and as such will be in-compliant with EU Legislation after September 2016.

 

 

 

Generally no, most of our LEDs will retrofit into your existing fittings. However in some cases you may need to change the transformer/driver for any 12v lighting. 

 

 

 

You should firstly check that your LED bulb is dimmable. We offer a range of dimmable LED bulbs and dimmer switches. If your bulb is dimmable then you will need to check whether your current dimmer switch is LED compatible - you can do this by checking the wattage range on your current dimmer switch and comparing this the wattage that your new LED's will use. If in doubt please consult a qualified electrician. 

 

If you find that your current dimmer switch isn't compatible, then you may need to upgrade to a trailing edge dimmer switch. We offer a range of Varilight Trailing Edge dimmer switches here, but if you can’t find what you’re looking for then please contact us. Please also note that to dim MR16 LED bulbs you will need a low-voltage transformer as well as a trailing edge dimmer switch.

 

Remember to change all the dimmable bulbs in the circuit at the same time. Don't mix and match LED's with traditional bulbs as this can damage both the bulbs and the dimmer switch. 

 

 

 

The ability to put in different colour lights into different rooms is one of the key strengths to LED lighting. Our LED bulbs are generally available in 3 colours:

 

Warm White (2,700K - 3,300K) – with a warm glow this lighting appearance is the most similar to the light emitted from existing halogen and low energy bulbs. You will commonly find this colour bulb in family rooms and cosy meeting areas. 

 

·         Day White (4,000K - 4,500K) – this lighting appearance is similar to the natural light we see and is becoming more popular as an alternative to the warm white appearance. You will typically find this colour bulb in reception and office areas.

 

·         Cool White (5,500K - 6,500K) – this lighting appearance is brighter than other appearances and can be described as having a clinical feel. A bulb of this colour is commonly suited to kitchens, commercial areas and hospitals where a ‘cleaner’ light is preferred.

 

 

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